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Utility Billing Administration


Mission Statement:
The Department of Utility Billing is committed to providing leadership and direction to insure that approximately 6,000 utility customers are billed monthly in an efficient and equitable manner. 

  • Establish New Utility Services
  • Payment of Utility Services
  • Utility Adjustment Request Form
  • Utility Rate Schedule
  • Utility E-Bill Notification Sign-up
  • FAQs

 

Utility Services

The City of Clemson Offers Three Convenient Ways to Apply for New Utility Services:
 


1- Online Service Connection

Before Completing Application, Please Note:

  • Online applications for new service DO NOT cross over calendar months, so you cannot apply for services to begin in a different month. (For example:  If you would like your water services to begin in the month of August, you must complete the online service request form in the month of August.
  • Please make sure to click in the requested date field to change the requested turn-on date or it will default to the last day of the current month, which will result in your water turn-on being delayed.
  • Please review the Utility Rate Schedule

Click here to apply online for New Utility Service Connection


2- Mail-In Application:

Download and Complete the Mail-In Application. Mail the completed service agreement, a check or money order for the security deposit ($75 if you're the owner and $150 if you're renting) and administrative fee ($18), and a photocopy of your government issued ID (example: driver's license or passport).

Application materials should be mailed to:
City of Clemson Billing Administration
1250 Tiger Blvd Ste 2
Clemson, South Carolina 29631-2661


3- Apply in Person:

When applying in person bring two forms of identification; a social security card and a valid government issued photo identification document. Payment of security deposit and administrative fee can be made by cash, check, or credit card. We are located at 1250 Tiger Blvd. Suite 2 Clemson, SC 29631.  New accounts may be set-up at City Hall, during regular business hours, Monday-Friday, 8:00am-5pm.


Terminating Service:

Termination of existing utility services must be done in person at 1250 Tiger Blvd Ste 2 or over the phone at (864) 653-2082. We do not accept requests by email or fax.

When terminating services, you will be asked to verify your name, service address, and social security number. Please allow 3 business days notice when requesting termination. 

Payment of  Utility Service

Payments may be made online, in person, or by mail. 

IMPORTANT! Please be aware that third party bill pay sites are NOT in any way affiliated with the City of Clemson. Payments made through these sites are not guaranteed; they may not arrive on time, may not be applied to the account properly, and could result in late fees or disconnections. The City of Clemson would like to advise customers paying online to use only our website, linked below, for payments to us.

Online Utility Bill Payment

Online Commercial Sanitation Payment

*Bank Draft Form
*To submit a request for automatic bank draft, click the link above, print and complete the entries. Please attach a voided check with the corresponding routing and  bank account numbers. Forms may be submitted to the billing department by mail or hand-delivery.  Bank Draft is only offered to homeowners; renters are not eligible. ‚Äč

Utility Bill Adjustment Request

Click here to download the Utility Bill Adjustment Request Form

If a customer experiences a water leak from a broken water pipe that results in a dramatic increase in a customer’s bill, the City may consider an adjustment based upon such a request by the customer. Proof of the leak is required, such as a plumber’s statement, inspection by a City official, and/or other necessary documentation to substantiate the problem. The highest consumption in the period the leak occurred will be used as consideration for an adjustment, provided the customer takes immediate action to correct the problem. No more than two consecutive billing periods will be used for the adjustment calculations. Leaking or broken appliances and plumbing fixtures and/or carelessness of leaving water running through a spigot or valve are not considered grounds for an adjustment. Only the wastewater portion shall be reduced to the average of the wastewater bill. Leaks where adjustments are less than $10.00 are not considered a dramatic increase in a customer’s bill and therefore will not be considered for an adjustment. Adjustment requests must  be submitted within 30 days of billing date when the leak occurred. It is still the customer’s responsibility to ensure their bill is paid by the due date. "In process" leaks, repairs, and/or adjustments will not prevent customers from receiving a late charge and/or disconnection for nonpayment of their utility bill.  All decisions for adjustments are strictly at the City’s discretion and are considered final.

*Give a detailed description of the leak. Additionally, plumber’s statements, invoices, or receipts must be attached and indicate where the leak was located, detailed description of work performed, service address, date of service call, and date leak was repaired. Incomplete forms with no details will not be considered for adjustments. You may use the back of the form if needed. 

Utility Rate Schedule

Click Here to download the current Utility Rate Schedule

Utility E-Bill Notification Sign-up

Signing up for e-bill notifications is a simple two-step process:

1. Check your Utility Bill for your billing cycle.Your billing cycle is on the bottom left of your bill (example below has cycle highlighted in yellow)

2. Click Here to subscribe to the Utility E-Bill Notification

Sample Utility Bill

FAQs

Can I receive an adjustment on the sewer portion of my utility bill if I am filling my pool? 
Please come by City Hall at 1250 Tiger Blvd Ste 2, Clemson SC to pick up an adjustment form.  This form will need to be filled out and submitted in order to be considered for an adjustment.  

How long do I have after my bill is mailed out before I receive a late fee or disconnection of service?
Payment in full is due within 15 calendar days from the date of the bill. After this date, the account is considered delinquent and a 10% late charge is added.

Past due accounts are subject to service disconnection 21 calendar days from the mail date printed on the utility bill.

How do I terminate/disconnect my utility services?
In order to terminate your existing utility services, please call customer service at (864) 653-2035 or you may come in. When terminating services, you will be asked to verify your name, service address, and social security number. Please allow 3 business days’ notice when requesting termination

If I have a leak, can I get an adjustment for my bill?
Proof of the leak is required, such as a plumber’s statement, inspection by a City official, and/or other necessary documentation to substantiate the problem. The highest consumption in the period the leak occurred will be used as consideration for an adjustment, provided the customer takes immediate action to correct the problem. No more than two consecutive billing periods will be used for adjustment calculations. Leaking or broken appliances and plumbing fixtures and/or carelessness of leaving water running through a spigot or valve are not considered grounds for an adjustment. You may come by City Hall to pick up the adjustment form and submit it to be considered for an adjustment. This form must be filled out and the required supporting information should be attached. You should allow 7 business days after the form is submitted for the determination of an adjustment. It is still the customer's responsibility to ensure their bill is paid by the due date. "In process" leaks, repairs and/or adjustments will not prevent customers from receiving a late charge or disconnection for nonpayment of their utility bill.  

What is this DHEC charge on my bill?
In 1993, the Department of Health and Environmental Control (DHEC) began charging the City an annual fee for water testing. This fee is based on the number of water meters in use. The City passes the fee through to its customers as an annual surcharge on the customer’s utility bill.

Finance and Utility Billing Administration
1250 Tiger Blvd. STE 2
Clemson, SC 29631

Phone:  (864) 653-2035
Fax:  (864) 653-2087